Q1: Are you trading company or manufacturer?
A1: We are chemical manufacturerin China. So we can provide wholesale price.
Q2: Why is the quoted price different from the listed price?
A2: As we all know, the price of chemicals is not fixed, but fluctuates with the market.
Q3: Has the quality of your products passed the test of a third-party authoritative testing agency?
A3: Yes, all products are strictly tested by our quality control before shipment, and the quality assurance is confirmed and approved by third-party laboratories in China, the United States, Canada, Germany, the United Kingdom, Italy, France and other countries. If you choose us, we will guarantee to provide you with the highest quality products and services.
Q4: If the inspection result can not meet the agreement between the two sides, can you bear all the losses caused by this?
A4: Yes, we can. We guarantee that the samples provided will meet the needs of our clients and we will bear the risk of default.
Q5: How can I get samples, how much is the MOQ, and how can I confirm the product quality?
A5: We can offer you free samples of our existing products, the delivery time is about 1-3 days, you only need to pay the sample shipping cost. Our MOQ starts from 1g-1000g. Confirm the product quality You can send us your product specifications and parameter requirements, we will manufacture the product according to your parameter requirements or provide according to the sample quality parameters.
Q6: What are your payment terms?
A6: We can accept various payment methods, Western Union, T/T, T/T, BTC (Bitcoin), etc.
Q7: Are there any discounts?
A7: Yes, for bulk purchase orders, we always support with better price.
Q8: How about the delivery time?
A8: The delivery time is about 7-20 days after confirming the payment. Delivery times vary from country to country. (excluding Chinese holidays)
Q9: What type of containers do your company's products use?
A9: Our discreet packaging, good airtightness guarantees 100% of your package to pass through customs, generally aluminum foil bags, fluoride bottles, plastic steel drums, plastic drums or according to customer requirements, we will try our best to meet your requirements.
Q10: Can your company accept the special requirements of customers?
A10: Of course, we can accept technical consultation, custom synthesis of pharmaceutical intermediates, etc.
Q11: What kind of products does your company produce?
A11: Basic chemicals, scientific research chemicals, pharmaceutical intermediates, various chemical materials and derivatives, etc.
Q12: How do you handle quality complaints?
A12: First, our quality control department will strictly check our export products through HPLC, UV, GC, TLC, etc. Our quality control will reduce product quality problems to almost zero. If it is really a quality problem caused by us, we will give you free returns or compensation for your losses.
Q13: How can we trust you?
A13: We welcome you to visit at any time, before we start B2B, MIIC has conducted an on-site audit of our company and approved our credit.
Q14: Do you have a transshipment policy?
A14: If the package is lost, we will provide good after-sale service and re-shipping policy.Long-term cooperation with customers brings huge benefits. We always take great care in the packaging of our products to ensure that 100% of the goods are delivered to our customers.
Q15: What is the shipping method?
A15: For small orders, we express by air, such as Fedex, TNT, UPS, DHL, EMS, for large orders, we can ship to the airport by air, and by sea to the seaport. Our deliveries are 100% safe, fast, reliable and discreet.
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