FAQ

Q1. Can I have a sample order for your products?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. Can I have free sample?
A: Yes, free sample avaliable, while the shipping cost should be undertaken by your side.

Q3. Do you have any MOQ limit for order?
A: Low MOQ, 1-100g for sample checking is available.

Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for your products?
A: Firstly, let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for order. Fourthly, we arrange the production shipping and give you the tracking number.

Q6. Is it OK to print my logo on package?
A: Yes. Please inform us before we send out your product and confirm the design firstly based on our sample.

Q7: Are you trading company or manufacturer?
A: We have many factories and production lines in China. So we can provide wholesale price and steady supply for big orders as the most popular manufacturer.

Q8: How do you treat quality complaint?
A: Our quality control department will check the quality in advance to ensue to meet your requirement 100%. If there is some problem caused by our company, we will give you a refund or send the product again.