FAQ

Q1: What payment terms do you accept ?
A:We'd like to accept T/T, L/C, Paypal, or Western Union.

Q2: How long will it take to get the good?
A:Depending on your location, For small order, please expect 5-7 days by DHL,UPS,TNT, FEDEX, EMS. For mass order, please allow 5-8 days by Air, 20-35 days by Sea.

Q3: How do you treat quality complaint?
A:First of all, our quality control will ensure the product quality in advance. If there is a real quality problem caused by us,we will send you free goods for replacement or refund your loss.

Q4: Can I get a sample?
A:Free samples is available, while the shipping cost should undertake by your side.

Q5:What is your MOQ?
A:Our MOQ is 10g, 100g and 1kg for your evaluation quality of our goods on the condition that sample charge is 100% paid.

Q6: Is there any discount?
A:Yes, for larger quantity, we always support with better price.

Q: How to start orders or make payments?
A:You can send our your Purchase order(if your company has), or just send a simple confirmation by email or by Trade Manager, and we will send you Proforma Invoice with our bank details for your confirmation, then you can make payment accordingly. for payment can also be by western union ,money gram ,bitcoin ,that is very easy

Q: How to confirm the Product Quality before placing orders?
A:You can get free samples for some products,you only need to pay the shipping cost or arrange a courier to us and take the samples. You can send us your product specifications and requests,we will manufacture the products according to your requests.

Q: Is there a discount?
A: Yes, for larger quantity, we always support with better price.

Q:How do you treat quality complaint?
First of all, our quality control will reduce the quality problem to near zero. If there is a quality problem caused by us, we
will send you free goods for replacement or refund your loss.

Q:How to contact us ?
You can choose your interested products and send inquiry to us.
You can dial our telephone directly, you will get our reply.
Send Email to us.

Q:what is the shipping way ?
A: for small order ,we ship by air express ,like Fedex, TNT,DHL,EMS ,
for large order ,we can send by air to the air port and send by sea to the sea port.